Wir bitten um Verständnis, dass es aufgrund der aktuellen Situation zu Verzögerungen bei der Auslieferung kommt.

Customer Service/Customer Relationships

  1. Friction/Reward

    Be your customer’s first choice

    Edition 1
    Book
    978-1-2922-3494-6
    Specifics
    216 page
    Published on
    6/27/2019
    Language
    English
    from €20.99


  2. The Ten Principles Behind Great Customer Experiences

    Edition 1
    Book
    978-0-2737-7508-9
    Specifics
    240 page
    Published on
    4/28/2019
    Language
    English
    from €24.60


  3. Consumer Behavior, Global Edition

    Edition 12
    Book
    978-1-2922-6924-5
    eBook
    978-1-2922-6926-9
    Specifics
    512 page, 9,24 MB
    Published on
    1/9/2019
    Language
    English
    from €72.44


  4. Remarkable Brand Experiences

    How the Best Brands Gain Advantage with Outstanding Customer Experiences

    Edition 1
    Book
    978-1-2921-4213-5
    Specifics
    224 page
    Published on
    8/28/2018
    Language
    English
    from €21.39


  5. Consumer Behavior

    Edition 12
    Book
    978-0-1347-3482-8
    Specifics
    512 page
    Published on
    3/11/2018
    Language
    English
    from €242.54


  6. Financial Times Guide to Business Development

    How to Win Profitable Customers and Clients

    Edition 1
    Book
    978-0-2737-5953-9
    Specifics
    192 page
    Published on
    7/28/2017
    Language
    English
    from €29.95


  7. The Secrets of Selling

    How to win in any sales situation

    Edition 2
    Book
    978-0-2737-4232-6
    Specifics
    264 page
    Published on
    4/28/2017
    Language
    English
    from €25.67


  8. Brilliant Customer Service

    Edition 1
    Book
    978-0-2737-3807-7
    Specifics
    208 page
    Published on
    4/28/2017
    Language
    English
    from €20.32


  9. The Finishing Touch

    How to Build World-Class Customer Service

    Edition 1
    Book
    978-0-2737-1301-2
    Specifics
    240 page
    Published on
    1/28/2017
    Language
    English
    from €40.65


  10. Inside the Mind of the Shopper

    The Science of Retailing

    Edition 2
    Book
    978-0-1343-0892-0
    Specifics
    320 page
    Published on
    8/25/2016
    Language
    English
    from €35.69


  11. How to Wow

    68 Effortless Ways to Make Every Customer Experience Amazing

    Edition 1
    Book
    978-1-2921-1689-1
    Specifics
    264 page
    Published on
    4/4/2016
    Language
    English
    from €18.89


  12. Advocate Marketing

    Strategies for Building Buzz, Leveraging Customer Satisfaction, and Creating Relationships

    Edition 1
    Book
    978-0-1344-9605-4
    Specifics
    224 page
    Published on
    3/9/2016
    Language
    English
    from €35.69


  13. Konsumentenverhalten

    11., aktualisierte Auflage
    Book
    978-3-8689-4256-9
    eBook
    978-3-8632-6719-3
    Specifics
    512 page, 16,05 MB
    Published on
    3/1/2016
    Language
    German
    from €59.95


  14. Partnering with the Frenemy

    A Framework for Managing Business Relationships, Minimizing Conflict, and Achieving Partnership Success

    Edition 1
    Book
    978-0-1343-8635-5
    Specifics
    288 page
    Published on
    11/30/2015
    Language
    English
    from €40.94


  15. Five Star Service

    How to deliver exceptional customer service

    Edition 3
    Book
    978-1-2921-0020-3
    Specifics
    296 page
    Published on
    9/17/2015
    Language
    English
    from €15.74


  16. Consumer Behavior, Global Edition

    Edition 11
    Book
    978-0-2737-8713-6
    Specifics
    496 page
    Published on
    5/15/2014
    Language
    English
    from €59.84


  17. Customer Relationship Management

    Edition 2
    Book
    978-0-2737-7495-2
    eBook
    978-0-2737-7497-6
    Specifics
    440 page, 7,59 MB
    Published on
    10/16/2013
    Language
    English
    from €69.54


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